Associate Director, Business Insights and Analytics

Come and Save Lives with Us!

SERB Pharmaceuticals is a growing international specialty pharmaceutical group that is a dedicated ally to healthcare providers treating patients with critical conditions, focusing on emergency care and rare diseases.  We have over 470 employees in 16 countries and a group revenue in excess of €350m. ($382m USD)

Our portfolio 80+ rescue medicines make a real difference in the lives of patients and their caregivers and that gives every one of our employees a sense of purpose.

Our Purpose is supported by our 4 key values:

• We make patients our priority
• We act with integrity and accountability        
• We work together as one team         
• We look for better ways forward       

Broad Overview 

This individual will have a focus on SERB’s Emergency Medicine Business Unit, reporting into SERB’s Sr. Director of Commercial Operations. This individual is expected to work out of our Conshohocken, PA office on a hybrid schedule.  

As the Associate Director, Business Insights & Analytics, some of your responsibilities  
will include:  

KPI Development and Performance Tracking: 

• Develop, monitor, and report on key performance indicators (KPIs) for sales force effectiveness. 

• Implement performance scorecards, including segmentation and targeting alignment for all brands. 

• Track performance against established goals throughout the year to ensure strategic alignment. 

Sales Force Effectiveness Collaboration: 

• Partner on initiatives related to sales force sizing, alignment, and incentive compensation strategies. 

• Analyse sales force performance metrics to identify areas for improvement. 

• Ensure alignment between sales strategies and overall business goals. 

Data Analysis and Reporting: 

• Build a sustainable and efficient business analytics process to support the commercial organization 

• Conduct ad hoc and routine analyses using third-party and internal data (e.g., call activity, chargebacks, DDD, 867) to determine product trends, key opportunities and address critical business issues for the brand. 

• Consolidate a variety of data and information into actionable brand opportunities 

• Present findings to key stakeholders in a clear and actionable format. 

• Utilize advanced data analysis and business intelligence tools (Power BI) to gather and interpret insights. 

• Provide metrics, dashboards, performance reports and insights on the core business to key internal customers. 

• Provide ad-hoc analysis to support Business Development opportunities as and when needed. 

Strategic Insights and Forecasting: 

• Collaborate with key stakeholders to lead the development of robust, opportunity-focused forecasts. 

• Synthesize diverse data sources to inform decision-making and strategic initiatives. 

• Leads, negotiates, and interacts with internal stakeholders to validate forecast assumptions. 

• Provide actionable recommendations through objective quantitative analyses and compelling business cases. 

Stakeholder Engagement and Communication: 

• Work closely with internal stakeholders to validate analysis assumptions and enhance market understanding. 

• Communicate complex data findings clearly and concisely to both technical and non-technical audiences. 

• Deliver compelling presentations and reports that facilitate data-driven discussions. 

Project Management and Best Practices: 

• Manage and prioritize multiple projects simultaneously to ensure timely and accurate delivery of insights. 

• Develop and implement best practices for data analytics to ensure data integrity and accuracy. 

• Monitor project progress and adjust strategies as needed to meet objectives. 

Professional Development and Quality Assurance: 

• Uphold the highest standards of professionalism in all interactions and deliverables. 

• Maintain accountability for your ongoing professional growth in market research, forecasting, and analytics. 

• Foster a culture of continuous improvement within the analytics team. 

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. 

To be successful in this role, you should demonstrate: 

• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, or related disciplines. Advanced degree (e.g., MBA, MS) preferred. 

• 3+ years hands on quantitative analytical experience within the pharmaceutical/biotech industry/healthcare 

• Experience with revenue forecasting is preferred 

• Proficient in MS office( excel, PowerPoint)  

• SQL and PowerBI experience preferred 

• Experience with secondary data DDD, Claims, 867, Ex-factory 

• Demonstrated critical thinking, aptitude for quantitative analysis.  

• Strong verbal, written, and presentation communication skills with the ability to communicate and collaborate with colleagues, business partners, stakeholders, and upper management across varied styles. 

• Collaboration working cross-functionally across the organization 

• Entrepreneurial mindset to help uncover better ways of working while uncovering business opportunities to support growth 

• Patient and Customer Centric approach 

• Subject matter expertise  

• Must be authorized to work in the U.S. without sponsorship 

Company Benefits: 

• Vacation days and the ability to accrue 1 additional day of vacation earning up to a maximum of 20 day on the employee’s anniversary date each year 

• Medical, Dental, Vision and other Voluntary benefits 

• Paid Parental Leave 

• Tuition Assistance 

• Discretionary Bonus Plan 

• Competitive 401(k) 

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.