Come and Save Lives with Us!

SERB Pharmaceuticals is a growing international specialty pharmaceutical group that is a dedicated ally to healthcare providers treating patients with critical conditions, focusing on emergency care and rare diseases.  We have over 470 employees in 16 countries and a group revenue in excess of €350m.

Our portfolio 80+ rescue medicines make a real difference in the lives of patients and their caregivers and that gives every one of our employees a sense of purpose.

Our Purpose is supported by our 4 key values:

• We make patients our priority
• We act with integrity and accountability        
• We work together as one team         
• We look for better ways forward       

Broad Overview

As an IT Analyst, you should be analytical and able to understand business needs, you will need excellent communication and problem solving skills as well as a passion for working with new & evolving technology.

Your goal will be to support the IT needs of the business through standard IT support practices as well as leveraging new and evolving technologies.

This individual is expected to work out of our Conshohocken, PA office on a hybrid schedule.

As a IT Analyst your responsibilities will include:

• Providing effective IT support to the business.
• Diagnosing solving hardware/software/network faults.
• Accurately record, update & document requests using the IT Service desk.
• Configuration and deployment of IT equipment (desktops, laptops, mobile phones & tablets).
• Accurately manage stock.
• Carry out user administration tasks.
• Ensure that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with SERB values.
• Carry out other reasonable tasks as required by the Line Manager.

Principal Relationships

1. Accountable to:  Manager, IT Service Desk
2. Internal:  All SERB Employees
3. External:  Suppliers & Service Providers

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

• Bachelors Degree or work equivalent
• Passion for Information Technology
• Strong verbal and written communication skills (specifically over the phone and by e-mail)
• Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required)
• The aptitude/ability to work in an organised manner, under pressure and methodically
• The aptitude/ability to work pro-actively whilst multi-tasking and within a team environment
• Literacy and numeracy appropriate to the position.
• Ability to use technology and develop new technology skills.

Company Benefits:

• 15 Vacation days and the ability to accrue 1 additional day of vacation earning up to a maximum of 20 day on the employee’s anniversary date each year.
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k)

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.