Medical Operations Coordinator - International

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview

The Medical Operations Coordinator – International is accountable for supporting the International Medical Department with their daily activities for the therapy areas and drugs/ products covered by the team.

The role ensures smooth execution of medical processes, including document management, contract coordination, meeting logistics, budget tracking, and cross-functional collaboration. This position plays a key role in maintaining operational excellence and alignment with internal policies, industry standards, and ethical guidelines across global markets (ROW – Rest of World).

As Medical Operations Coordinator – International, your responsibilities will include:

Operational & Administrative Support

• Assist in the execution of medical operational tasks across International and ROW regions.
• Support the management and organisation of shared drives and documentation repositories for medical materials, including promotional and non-promotional assets in coordination with third parties.
• Management of approval process for promotional and non-promotional documents as needed.
• Coordinate the approval process for promotional and scientific content in line with compliance frameworks.

Documentation & Systems Management

• Oversee electronic storage systems and shared spaces, ensuring timely updates and structured access to key documents (e.g., product presentations, meeting minutes, SOPs).
• Track and organise documentation related to medical sponsorships, educational grants, and research support.

Budget & Procurement Tracking

• Create and appropriately follow up purchase orders and invoice payments with the Finance department and tracking on required spreadsheets as needed.
• Maintain up-to-date budget tracking spreadsheets and circulate monthly budget summaries to medical team members.
• Support team compliance with procurement processes and vendor engagements.

Stakeholder Coordination & Meeting Support

• Organise international medical meetings, including scheduling, agenda preparation, presentation consolidation, minute generation and post-meeting minute circulation.
• Coordinate and manage internal and external committee meetings related to grants, research grants, ancillary, medical sponsorships, and educational programs.
• Act as a liaison between the medical team and other departments (Legal, Compliance, Finance, Regulatory).

Contracts & Compliance

• Support generation of contracts as requested by medical team members in collaboration with Legal and third-party vendors.
• Ensure all interactions comply with company policies, ethical standards, and applicable regulations (e.g., ABPI, EFPIA, GxP).

Ad Hoc & Cross-Functional Support

• Any additional coordination/administrative tasks as required to support the medical functions including supporting ad hoc requests for assistance with operations that may be global medical in scope.
• Train team members where necessary on existing processes.
• Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with SERB values
• Carry out other reasonable tasks as required by the Line Manager.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

• University degree in a health-related field and/or a minimum of one (1) years’ experience in similar role ideally in pharma, Biotechnology or CRO is preferable but not essential.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), SharePoint, and project tracking tools. Familiarity with financial systems and contract platforms is a plus.
• Strong attention to detail, organisational skills, and ability to manage multiple priorities.
• Clear communicator with a collaborative mindset.
• Independent and self-motivated
• Ability to prioritise and effectively manage multiple tasks

UK Company Benefits:

• 25 annual leave days plus bank holidays and 3 annual company closure days (to be taken between Christmas and New year)
• Competitive Pension Scheme 
• Private Medical Insurance
• Discretionary Bonus Plan
• Paid Maternity and Paternity Leave
• Academic Study Assistance
• Eyecare vouchers
• Employee Assistance Programme

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.