Rare Oncology, Inside Sales Representative

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview

The Rare Oncology Inside Sales Representative will execute customer outreach to achieve company performance goals for product sales within the assigned territory, across targeted health care professionals, within institutional accounts. This role will support an array of promotional strategies including direct sales, lead generation, brand & disease-state awareness, clinical education, contracting pull-through, as well as ad-hoc customer touchpoints as needed.

This role will be based out of our Conshohocken, PA office following a 3-day onsite hybrid schedule.

As a Rare Oncology Inside Sales Representative, your responsibilities will include: 

• Develop a sound understanding of the relevant, multiple products and disease areas, and facilitate detailed discussions with medical professionals
• Manage the relevant accounts effectively through account planning, field resource coordination, supporting customer education and promotional needs and reporting
• Ensure consistent, effective, and timely communication of pertinent customer information with the Key Account Managers and Regional Business Directors
• Demonstrate flexibility and adaptability to learning new therapeutic areas, organizational change, and channels of business
• Leverage customer networks, resources, and tools via phone/web to expand connectivity, reach and interest across stakeholders
• Identify, prioritize, and drive opportunities to create access, policy, programs, and processes that drive product demand
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with SERB policies and procedures
• Verify and complete required data entry including details of the customer’s responses, notes and any follow-through actions in accordance with policies and procedures
• Profile and manage a targeted list of healthcare professionals and provide value-added benefits to grow product volume
• Meet or exceed pre-determined call productivity & quality performance metrics
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective
• Maintain the required product expertise including competitive product knowledge
• Demonstrate thorough knowledge of the Brands and ensure clear, concise, and accurate communication of product information with target audiences using proper medical terminology
• Successfully complete product training (self-study, testing, field work and classroom training and meet training expectations).
• Create and maintain a positive impression with customers
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and SERB policies
• Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with SERB values.
• Carry out other reasonable tasks as required by the Line Manager.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. 

To be successful in this role, you should demonstrate: 

• Bachelor’s degree
• 2+ years of pharmaceutical sales experience (non-scripted, documented success)
• Experience in direct sales (cold calling, customer service solutions, customer service)
• Must have previous experience in account-based selling to organized customers such as: hospital accounts and integrated delivery networks
• Working knowledge of the pharmaceutical industry
• General knowledge and understanding of Federal Healthcare Program requirements and FDA’s promotional regulations
• Documented track record of success in a sales role

Company Benefits

• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.