SAP Support Manager

Critical Needs. Immediate Action.

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure.

We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed.Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention.

Our 600+ employees are driven by three core values:  

• Patients first, always
  Patients are not a concept — they are why we act, especially when time matters most.
  
• Impact focused
  We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
  
• Team powered 
  We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies.  Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

Broad Overview 

We are looking for a talented and enthusiastic SAP Support Professional to provide 1st and 2nd level SAP support for a global pharmaceutical group.

Working in a small team, you will have a high level of autonomy and be required to plan and manage work priorities both independently and with other user groups.

This indiviual is expected to work at our Conshohocken, PA office on a hybrid schedule 3 days a week, with 2 work from home days. 

As the SAP Support Manager, your responsibilities will include: 

• Provide second level support on the SAP S4 HANA systems - troubleshoot issues, root cause analysis; test and correct with clear communication to reporting user on cause of the issue and its resolution.
• Act as a liaison between the company’s business users and the IT department and any external partners.
• Escalate advanced technical issues to third parties or to the Business Systems Manager.
• Writing instructions; specifications, flowcharts.
• Facilitate meetings with team members and the business.
• Daily monitoring of ticketing system and timely follow up on any escalations.
• Oversee and manage the maintenance of SAP Master Data including Business Partner and Material Master.
• To carry out other reasonable tasks as required by the Business Systems Manager.
• The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible within your experience and competencies. 

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. 

To be successful in this role, you should demonstrate: 

Education and Experience 

• Previous minimum of 5 years’ experience with SAP S4 HANA in a support function is essential.
• Previous experience working in a global pharmaceutical company.
• Very good working knowledge of at least 3 of the following SAP modules - FI/CO; SD; LE; WM; MM; PP.
• Any knowledge of / experience with FIORI Apps and Reporting; SAP Analytics Cloud and SAP Security (User and Role) is an advantage.
• Any knowledge of / experience with Validation activities in a pharma compliant company is an advantage.

Skills and Attributes 

• • Exceptional interpersonal skills, with a focus on rapport building, listening and diagnostics.
  • Strong verbal and written communication skills.
  • Ability to express technical matters in business terms.
  • Strong analytical and problem-solving abilities.
  • The aptitude/ability to learn new technologies quickly (full training will be provided where required).
  • The aptitude and ability to work in an organised manner, under pressure and methodically.
  • Competent and organised with the ability to manage and prioritise workload, multi-task and manage a diverse mix of issues, responsibilities and challenges.
  • Be a self-starter and able to work with remote UK-based management.
    
    

Company Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.