Senior Manager, Medical-Scientific Affairs Operations

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview 

We are seeking a PharmD or APP-trained operations individual with experience in medical and/or scientific affairs in the pharmaceutical industry. The individual will play a pivotal role in supporting daily operations across the medical and scientific affairs organization within SERB. This role ensures timely, compliant, and high-quality support to both internal stakeholders and external customers, while serving as a key liaison with vendors, field medical teams and other department stakeholders. This position is critical to ensure seamless execution of medical and scientific affairs activities, strengthening the company’s ability to deliver timely, accurate, and compliant medical information and education to healthcare providers, patients and other healthcare stakeholders.

As Assistant Director, Medical-Scientific Affairs Operations your responsibilities will include: 

Global Medical Information Support

• Serve as the day-to-day liaison with the global medical information vendor to ensure timely and accurate handling of medical inquiries.
• Triage all escalated inquiries and work with internal partners across SERB to ensure appropriate handling of customer service inquiries, product complaints and safety issues.
• Ensure monthly metrics reports are obtained and delivered to stakeholders in a timely manner.
• Work with medical teams to develop new standard responses and FAQs or update existing standard responses and FAQs utilizing up to date literature, compendia and other appropriate sources of information.
• Manage internal approvals for all medical information resources, including liaising with global teams to ensure compliance with local regulations.

US Medical Education and Grants

• Partner with medical education providers and vendors to support needs assessments, program delivery, and outcomes measurements.
• Coordinate and manage educational grant requests, ensuring alignment with internal review processes and compliance standards.

US Medical and Scientific Affairs Operations

• Collaborate with vendors supporting medical and scientific affairs activities, including congresses, advisory boards, and publications.
• Oversee contracts, budgets, and purchase orders for medical and scientific affairs initiatives.
• Support the field medical team with congress planning and execution.
• Manage operational aspects of advisory boards, including logistics, contracting and documentation.
• Support publication planning and management teams and vendors and organize quarterly literature reviews for key products.

Training and Knowledge Management

• Assist in developing and delivering US product and disease state training for internal stakeholders, vendors, and field teams on medical and scientific affairs processes and on relevant scientific disease state and product topics.
• Liaise and work collaboratively with therapeutic area medical leads and commercial training leads.
• Maintain and update scientific resources, literature compendia, and other reference tools for global medical team use.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. 

To be successful in this role, you should demonstrate: 

• Doctor of Pharmacy (PharmD) or Advanced Practice Provider (NP or PA) degree required
• Minimum 5+ years of experience in pharmaceutical industry Medical or Scientific Affairs or Medical Information roles
• Strong knowledge of medical information processes, scientific communication, and compliance requirements
• Demonstrated ability to manage vendors, budgets and cross-functional projects
• Excellent written and verbal communication skills, with proven ability to distill complex scientific information for diverse audiences
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Company Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.