Strategic Account Manager - Northeast Territory

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview  

The Strategic Account Manager (SAM) is the primary customer facing lead for assigned system account(s). The Strategic Account Manager will report directly into the Senior Director Access & Strategic Accounts, within the Market Access Organization.  

The SAM will develop relationships with accounts and key decision makers to represent the interests of SERB and its entire portfolio.  Primary account focus will be on IDNs with GPO interactions; support SERB by identifying and developing opportunities in collaboration with the account and/or its affiliates.  Work closely with our matrix teams to evaluate and determine regional & national opportunities that can be expanded system wide to drive portfolio business results within assigned accounts.  

As Strategic Account Manager - IDN, your responsibilities will include:  

• Serve as the primary contact at assigned Key System Account(s) (IDNs) 

• Build relationships with GPO Field Pharmacy and Account Management Teams for pull-through. 

• Conduct access focused brand presentations (e.g., PIE, value propositions, BIMs) 

• Conduct Quarterly Business Reviews with key account(s) 

• Develop and implement comprehensive business plans for assigned accounts to ensure targeted growth of SERB portfolio and future brands acquired and marketed through BD.  

• Develop and maintain collaborative working relationships with external stakeholder decision makers and account influencers within assigned accounts.   

• Accountable for achieving access goals as agreed upon and identified in account generated business plans.  

• Develop trusting and collaborative relationships with Sales, Commercial Development, Field Reimbursement, MSLs and other colleagues to execute on identified customer business plans.  

• Assist our sales organizations in driving sales and/or market share results synchronized with field sales performance goals, by clearly outlining and aligning to appropriate strategic pull-through opportunities with sales leadership.    

• Identify and provide account perspectives for brands and insights to matrix teams.  

• Ensure that all activities and interactions are carried out with the highest ethical and professional standards and that all work is accomplished with integrity and in accordance with SERB values. 

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.  

To be successful in this role, you should demonstrate:  

• Proven track record with IDNs (e.g., formulary status, product adoption and utilization, GPO contract performance) 

• Bachelor’s Degree in sciences or business, MBA preferred.   

• Minimum of 10 years as customer facing/account (GPO, hospital/IDN, payer) role  

• Specialized expertise and experience with specialty and acute pharmaceuticals  

• Well-developed relationships with health system decision makers and a thorough understanding of the potential assigned accounts, are a major plus. 

• Strategic skills to develop and pull through portfolio business with key IDN customers 

• Strong collaboration and communication skills with internal and external stakeholders 

• Dynamic leadership qualities that foster trust and empowerment of team members 

EEO Disclaimer  

SERB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic protected by federal, state, or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment requirements, or otherwise participating in the employee selection process, please direct your inquiries to the HR Department.  

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.