Trade Operations 3PL & Logistics Manager

Critical Needs. Immediate Action.

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure.

We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed. Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention.

Our 600+ employees are driven by three core values:  

• Patients first, always
  Patients are not a concept — they are why we act, especially when time matters most.
  
• Impact focused
  We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
  
• Team powered 
  We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies.  Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

Broad Overview 

The Trade Operations & Logistics Manager is accountable for the overall operation of SERB’s Third Party Logistics (3PL) ensuring accurate, timely and compliant distribution of SERB’s pharmaceutical products.

This position will be based out of Conshohocken, PA with a 3 day onsite schedule. 

As Trade 3PL & Logistics Manager, your responsibilities will include:  

Overall Responsibility for All Aspects of SERB’s Third Party Logistics (3PL) partner(s):

• Support logistics function across all Trade brands
• Warehouse inventory management, including transfers of Product between 3PL Distribution Centers and quarterly destructions of product
• Troubleshoot logistics issues to bring resolution
• Coordination with internal SERB quality team to resolve any distribution-related quality events
• Overall management and adherence to DSCSA/Serialization requirements for all Trade brands
• Management of all 3PL warehouse activities to ensure accuracy across all product activity
• Create and manage monthly budget and track actual expenses for all 3PL activities
• Coordination and setup for any new products added to SERB’s portfolio

Manage all Inbound Shipments

• Coordination with Internal Supply Chain partners for all incoming shipments from SERB’s manufacturing partners
• Represent trade team on monthly S&OP planning meetings
• Adherence with Serialization requirements for each incoming batch
• Resolution of any shipping or data issues

Manage all Exports from 3PL

• Coordinate and manage end to end logistics for all Rest of World (ROW) shipping needs from 3PL to third party distributors
• Coordination with external transportation vendors for shipments, including acquisition of cold chain packaging

Management of Pharmaceutical State Licenses

• Coordination with SERB’s external consultant to ensure compliance with all state license requirements
• Coordination with internal stakeholders to ensure completeness of all application requirements

Maintenance of SERB’s VAWD Accreditation

• Support adherence to all requirements for SERB’s VAWD accreditation, including management of all internal Trade SOPs, Annual VAWD submissions and audits

Manage or assist with other ad hoc projects as requested

Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with SERB values.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. 

To be successful in this role, you should demonstrate:  

Education

• Bachelor’s degree in business, Finance, Economics, Supply Chain or health sciences
• Bachelor’s degree; Supply Chain preferred

Experience

• Previous experience in Pharmaceutical Supply Chain and Distribution, minimum 5 years
• Significant knowledge of innerworkings of Pharmaceutical Third-Party Logistics (3PL) warehousing and distribution
• Experience with International Shipments, including Exports and Customs clearance
• Experience with Cold Chain Product Distribution preferred
• Experience with DSCSA requirements
• Experience with EDI data (852,867) preferred

Skills and Attributes

• Strong analytical skills, with attention to detail
• Ability to work confidently and independently, but as part of a team.
• Strong communication skills (verbal and written) to express complex ideas.
• Ability to perform all job responsibilities in a fast-paced environment
• Excellent organizational and interpersonal skills.
• Positive attitude and ability to interact with all levels of staff to coordinate and execute activities.
• Understanding of basic data processing functions, including electronic data capture
• Strong familiarity with spreadsheets / Microsoft Excel, Word, and PowerPoint.

Communication & Organizational Skills

• Strong communicator with problem-solving skills; attentive to detail and able to thrive in a fast-paced environment.

Company Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.